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As someone who works online, banks online, and pays bills online; online shopping is a natural extension of my love affair with the internet. I am not a shopping addict but a sucker for a good deal, and I do enjoy shopping regularly in the comfort of my home. Booking tickets, buying electronics items, gadgets and books is what I started with. Slowly I started buying clothes and fashion jewelry online as well. By and large, my experiences have been really good. And recently I chanced upon a shopping voucher from Jabong.com. I have been seeing their advertisements but was not motivated enough to take a plunge. The voucher gave me a perfect opportunity to try out the portal.
Day before yesterday, I browsed through the site and saw that they had a sale going on. To tell you the truth, all shopping portals have sales on :). The site is easy to maneuver around and aesthetically pleasing. Since I was specifically looking for clothes, I jumped straight to that section. What I liked best is the number of views in detail that one can have of the garment. I haven’t see this much clarity from these many angles on any other website. The sizes are very clearly spelled out, and I finished my shopping and ordering within 10 minutes including the browsing time.
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| The package |
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| Another view |
One funny thing is that the voucher I had exceeded the value of the garment I purchased, yet I had to choose the COD option for final payment. They did not have any other option for checkout. They normally call and confirm the order for COD. I missed their call, but they confirmed the order on their own perhaps realizing that the voucher value was more than the amount I had to pay. I received the order in less than 24 hours by courier. That was super quick and included efficient notifications via email and SMS and call by the courier guy before coming. The package was neatly wrapped in bubble wrap and outer packaging. And the end product exactly looked the way it was in the pictures on the website, with good stitching and material quality, and the size fitted perfectly. So, there you have it! First time there and a really great shopping experience on Jabong.com. I look forward to shopping again!
I cannot really think of any deficiencies anywhere so I would rate the shopping experience 4.5/5 considering that it is sale time and yet they were able to manage inventory and shipping in such short span of time. In terms of range, though they have a decent range of products, I felt that the clothes were generally more expensive than other portals. Similar label on a competitor’s website is retailing cheaper. And, they could do with more choice in clothes as well.
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| the kurti I purchased |
All in all, If you like online shopping and clothes, you should give Jabong.com a try. Always remember to check the cancellation, return and refund policy before making any online purchases.
Update: Many have shown apprehension about what happens if the product does not fit. Answer is it can be exchanged upto 30 days (no questions asked) if it has the original tags attached and is unwashed and unused. The product can be returned too without any reason given if it is in good condition as mentioned for exchanges. Please note that “Jabong.com’s 30 Day Returns Policy” does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery, Swimsuits, CDs, Books and Toys. Courtesy: website link Cancellations and Returns.
One more update: On popular demand, here is the pic of the kurti purchased from the website worn by me.
This is not a paid review. It is my honest opinion stemming from my own online shopping experience at the above-mentioned shopping portal.
First pic Courtesy: Freedigitalphotos.net
Rachna says 
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